Booking Policy
Effective Date: 24 May 2026
Golden Aura Hotel is committed to delivering a seamless reservation experience and exceptional hospitality standards. This Booking Policy explains the conditions governing reservations, confirmations, occupancy, guest requirements, and stay-related procedures.
By making a reservation through our website or directly with the hotel, you agree to this Booking Policy.
1. Scope of This Policy
This Booking Policy applies to reservations made through:
- Official website
- Direct telephone reservations
- Email reservations
- Walk-in bookings
- Authorized booking channels and partners
Additional conditions may apply for special packages, events, promotional offers, and third-party reservations.
2. Reservation & Confirmation
Reservations are subject to:
- Room availability
- Successful booking confirmation
- Completion of applicable payment requirements
A reservation shall be considered confirmed only after official confirmation has been issued by Golden Aura Hotel.
The hotel reserves the right to refuse, modify, or cancel reservation requests where necessary for operational, security, compliance, or business reasons.
3. Guest Information Requirements
To complete a reservation, guests may be required to provide:
- Full name
- Mobile number
- Email address
- Number of guests
- Expected arrival details
- Valid identification information
Guests are responsible for ensuring all booking details are accurate and complete.
4. Check-In & Check-Out
Standard timings:
Check-In: 2:00 PM
Check-Out: 11:00 AM
Additional conditions:
- Early check-in is subject to availability.
- Late check-out may be available at additional charges.
- Arrival before standard check-in time does not guarantee immediate room availability.
- Extended occupancy may attract additional charges.
5. Identification Requirements
For guest safety and regulatory compliance:
- Valid government-issued photo identification may be required at check-in.
- All adult occupants may be requested to provide identification.
- The hotel reserves the right to deny accommodation where identification requirements are not fulfilled.
6. Occupancy Policy
Room occupancy is subject to the limits specified at the time of booking.
Additional conditions:
- Extra guest accommodation may incur additional charges.
- Additional bedding is subject to availability.
- Unauthorized occupancy may result in reservation modification or cancellation.
7. Rates, Taxes & Pricing
- Rates displayed are subject to availability and revision without prior notice.
- Applicable taxes and government charges shall apply.
- Promotional rates and special offers may carry separate conditions.
- Prices displayed during booking do not guarantee availability until reservation confirmation.
8. Payment Policy
Reservations may require:
- Advance payment
- Partial prepayment
- Payment upon arrival
- Security authorization where applicable
Accepted payment methods may vary depending on reservation type.
Failure to complete required payment may result in cancellation of the reservation.
9. Special Requests
Special requests may include:
- Early check-in
- Late check-out
- Specific room preferences
- Additional bedding
- Celebration arrangements
Special requests are not guaranteed and remain subject to operational availability.
10. Reservation Modification
Modification requests including:
- Change of dates
- Guest details
- Room category
- Stay duration
are subject to:
- Availability
- Applicable pricing
- Operational feasibility
Additional charges may apply.
11. Cancellation & Refunds
Cancellation, refund eligibility, and amendment conditions shall be governed separately under the hotel’s Cancellation & Refund Policy.
Guests are encouraged to review that policy before confirming reservations.
12. Group Bookings & Event Reservations
Group reservations, banquets, celebrations, rooftop dining experiences, and event bookings may be governed under separate commercial terms.
Additional deposits, timelines, and operational conditions may apply.
13. Hotel Rights
Golden Aura Hotel reserves the right to:
- Refuse reservations
- Modify room allocation
- Cancel reservations for operational reasons
- Decline accommodation for safety or compliance concerns
- Enforce hotel policies where necessary
Such actions shall be exercised reasonably and in accordance with applicable requirements.
14. Force Majeure
Golden Aura Hotel shall not be responsible for inability to fulfill reservations due to circumstances beyond reasonable control including:
- Natural events
- Government actions
- Technical interruptions
- Public emergencies
- Utility failures
15. Policy Updates
Golden Aura Hotel reserves the right to revise this Booking Policy at any time.
Updated versions become effective immediately upon publication on the website.
16. Contact Us
Golden Aura Hotel
31, Samar Park Main Road
Near Samar Park Colony
Nipania, Indore, Madhya Pradesh 452010
Phone: +91 9171710999
Email: info@goldenaurahotel.com
Website: https://www.goldenaurahotel.com
For reservation support, booking assistance, or policy-related questions, please contact our team.
By making a reservation or using our services, you acknowledge that you have read, understood, and agreed to this Booking Policy.
