Cancellation & Refund Policy
Effective Date: 24 May 2026
At Golden Aura Hotel, we strive to provide a seamless reservation experience while maintaining fairness for both our guests and hotel operations. This Cancellation & Refund Policy outlines the terms applicable to reservations, cancellations, modifications, refunds, and related requests made through our website or directly with the hotel.
By making a reservation with Golden Aura Hotel, you agree to this policy.
1. Scope of This Policy
This policy applies to:
- Reservations made through the official website
- Direct bookings made by phone
- Email reservations
- Walk-in advance bookings
- Banquet and event reservations (unless separate event terms apply)
Reservations made through third-party booking platforms may additionally be subject to the policies of those respective providers.
2. Reservation Confirmation
A reservation is considered confirmed only after:
- Receipt of booking confirmation from Golden Aura Hotel; and
- Completion of any applicable advance payment requirements.
The hotel reserves the right to release unconfirmed reservations.
3. Standard Cancellation Policy
Guests may request cancellation of eligible reservations by contacting the hotel directly.
Cancellation eligibility and applicable charges may depend on:
- Rate type selected
- Booking conditions
- Seasonality
- Promotional offers
- Length of stay
- Group or event reservations
Where cancellation is permitted:
- Eligible refunds shall be processed after applicable deductions.
- Administrative, gateway, or transaction charges may apply where permitted.
4. Non-Refundable Reservations
Certain discounted, promotional, advance purchase, event, package, or special offer reservations may be designated as:
Non-Cancellable
Non-Refundable
Non-Amendable
Such conditions, if applicable, will be communicated at the time of reservation.
5. Modification of Reservations
Requests to modify reservations including:
- Change of dates
- Change of guest details
- Room category changes
- Stay duration adjustments
are subject to:
- Availability
- Rate differences
- Applicable operational conditions
Approval of modification requests is not guaranteed.
6. Early Departure & Shortened Stay
If a guest voluntarily shortens their stay after check-in:
- Refunds for unused nights are not guaranteed.
- Charges may apply based on the reserved duration and applicable booking conditions.
7. No-Show Policy
If a guest does not arrive for the confirmed reservation without prior communication:
- The reservation may be treated as a No-Show.
- Applicable charges may be retained according to the booking conditions.
The hotel may release the room inventory after the scheduled arrival period.
8. Refund Processing
Where a refund is approved:
- Refunds shall be processed using the original payment method where possible.
- Processing timelines may vary depending on banking institutions and payment providers.
- Actual credit timelines remain subject to the financial institution involved.
The hotel shall not be responsible for delays caused by payment gateways, banks, or external processing systems.
9. Third-Party Booking Platforms
Reservations made through online travel agencies or third-party platforms must follow the cancellation and refund policy of the respective booking provider.
Golden Aura Hotel may not have authority to process refunds directly for such reservations.
Guests are encouraged to contact the original booking platform for assistance.
10. Banquets, Events & Group Reservations
Banquet reservations, rooftop events, celebrations, and group bookings may be governed by separate commercial terms.
Advance deposits for such bookings may be partially refundable, non-refundable, or subject to specific event agreements.
11. Exceptional Circumstances
Golden Aura Hotel may evaluate cancellation or refund requests differently under exceptional circumstances at its sole discretion where operationally appropriate.
Approval under exceptional cases does not establish future entitlement.
12. Hotel-Initiated Cancellation
In rare situations where Golden Aura Hotel is unable to honor a confirmed reservation due to operational limitations or unforeseen circumstances:
- Guests may be offered alternate arrangements, rebooking assistance, or refund options where applicable.
13. Policy Updates
Golden Aura Hotel reserves the right to revise this Cancellation & Refund Policy at any time.
Updated versions become effective upon publication on the website.
14. Contact Us
For cancellation, refund, or booking support:
Golden Aura Hotel
31, Samar Park Main Road, Near Samar Park Colony
Nipania, Indore, Madhya Pradesh 452010
Phone: +91 91717 10999
Email: info@goldenaurahotel.com
Website: https://www.goldenaurahotel.com
For faster assistance, guests are encouraged to contact the hotel using the details provided at the time of reservation.
By completing a reservation or using our services, you acknowledge that you have read and accepted this Cancellation & Refund Policy.
