Terms & Conditions
Effective Date: 23 May 2026
Welcome to Golden Aura Hotel. These Terms & Conditions govern your access to and use of our website, reservation services, accommodations, dining facilities, banquet services, and all related offerings provided by Golden Aura Hotel.
By accessing this website, making a reservation, contacting us, or using our services, you agree to comply with and be bound by these Terms.
1. Introduction
Golden Aura Hotel is committed to providing a comfortable, secure, and exceptional hospitality experience. These Terms establish the rules and conditions applicable to all guests, visitors, and users of our website and services.
If you do not agree with these Terms, please discontinue use of our website and services.
2. Reservations & Confirmation
Reservations may be made through our official website, telephone, email, walk-in requests, approved booking partners, or authorized travel platforms.
A reservation shall be considered confirmed only after:
- Confirmation is issued by the hotel; and
- Any applicable advance payment or booking requirements are completed.
Golden Aura Hotel reserves the right to decline, modify, or cancel reservations where reasonably necessary for operational, legal, safety, or compliance purposes.
3. Check-In & Check-Out
Standard timings:
Check-In: 2:00 PM
Check-Out: 11:00 AM
Additional conditions:
- Early check-in and late check-out are subject to availability.
- Additional charges may apply for extended occupancy.
- Valid government-issued photo identification may be required at check-in.
- The hotel reserves the right to refuse accommodation if identity verification requirements are not fulfilled.
4. Rates, Taxes & Payments
- Room rates are subject to availability and may change without prior notice.
- Applicable taxes and government charges shall be charged additionally where required.
- Payment may be accepted through approved digital and offline payment methods.
- Promotional pricing and offers may carry separate conditions.
5. Occupancy & Guest Responsibilities
Guests agree to:
- Use hotel facilities responsibly.
- Maintain lawful and respectful conduct.
- Occupy rooms only within approved capacity limits.
- Follow hotel operational and safety guidelines.
The following are not permitted:
- Illegal activities
- Property misuse or damage
- Excessive disturbance to other guests
- Activities affecting hotel operations or safety
Violation may result in cancellation of stay without liability to the hotel.
6. Visitor Policy
For guest safety and operational management:
- Visitor access may be restricted to designated areas.
- Entry to accommodation areas may require hotel approval.
- Visitor identity verification may be requested where necessary.
7. Banquets, Events & Restaurant Services
Reservations for banquets, rooftop dining experiences, events, and hospitality services may be subject to:
- Availability
- Minimum booking requirements
- Advance deposits
- Event-specific terms
Golden Aura Hotel reserves the right to modify arrangements where operationally necessary.
8. Cancellation & Refunds
Cancellation, modification, and refund requests are governed by the applicable booking and cancellation policy published separately.
Reservations made through third-party platforms may also remain subject to the policies of the respective booking provider.
9. Damage, Loss & Liability
Guests are responsible for any damage caused to hotel property due to negligence, misuse, or intentional acts.
Golden Aura Hotel shall not be responsible for:
- Loss of personal belongings
- Travel interruptions
- Delays caused by external circumstances
- Indirect or consequential losses except where required under applicable law
Guests are encouraged to safeguard valuables during their stay.
10. Website Usage
Users agree not to:
- Attempt unauthorized access
- Interfere with website functionality
- Submit false information
- Upload harmful, unlawful, or malicious content
All website content, branding, imagery, and materials remain protected intellectual property unless otherwise stated.
11. Privacy & Data Protection
Use of our website and services is also governed by our Privacy Policy.
By using our website or services, you acknowledge and consent to the collection and use of information as described in that policy.
12. Third-Party Platforms & External Links
Our website may provide access to external services including reservation platforms, payment providers, maps, and social media channels.
Golden Aura Hotel does not control and is not responsible for the content, availability, or practices of third-party services.
13. Force Majeure
Golden Aura Hotel shall not be held responsible for interruption, delay, cancellation, or inability to provide services due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Utility interruptions
- Public emergencies
- Technical failures
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Updated versions become effective upon publication on the website.
15. Governing Law & Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India.
Any dispute arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.
16. Contact Information
Golden Aura Hotel
31, Samar Park Main Road
Near Samar Park Colony
Nipania, Indore, Madhya Pradesh 452010
Phone: +91 9171710999
Email: info@goldenaurahotel.com
Website: https://www.goldenaurahotel.com
For reservations, service support, or policy-related inquiries, please contact our team directly.
By accessing this website or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
